Details for STAFF VACANCY NOTICE

STAFF VACANCY NOTICE
CUSTOMER SERVICES AGENT
BAUERFIELD AIRPORT
Applications are invited for the position of Customer Services Agent located at Bauerfield Domestic
Airport, Port Vila Vanuatu. The position is within the Airport Operations Department reporting to
the Customer Services Coordinator through to the Ground Operations Coordinator.
OBJECTIVES
Provide outstanding Customer Service to Customers travelling through Bauerfield Domestic Airport
at either check-in, departure gate or on arrival of an aircraft.
•	Co-operate with other Team Members and Departments for the benefit of the Customer.
•	Interact with Customers in a friendly, efficient professional manner, always addressing
them by name.
•	Provide consistent and excellent Customer Service by demonstrating effective listening
skills and perception when talking to Customers, isolating, anticipating and managing
issues and suggesting appropriate alternatives to maximise selling opportunities.
•
Comply with Safety in the Workplace.
•	Check-in – collecting ticket coupons, tagging baggage to destination, issuing boarding
passes, checking passports and visas, assessing excess baggage, ensuring baggage
security procedures have been completed.
•	Comply with Company Service Standards and Divisional/Departmental Service Standards.
REQUIREMENTS
•
Ability to work as part of a Team.
•
Ability to work a 7 day / 24 hour Rotational Shift Roster.
•
Recent experience in a Customer Contact/Service position.
•	High standard of personal presentation and a willingness to wear the Company uniform
to set standards.
•	A strong work ethic and demonstrated ability to be an enthusiastic and supportive Team
Member.
•
Demonstrated ability to work with computers.
•	Excellent interpersonal skills with a demonstrated ability to deal with People in a tactful
and professional manner.
•
A level of fitness that enables the applicant to perform the duties as required.
•
Ability to hold an Aviation Security Identification Cards (ASIC).
•
Ability to meet Corporate and Divisional/Departmental Service Standards.
SALARY
Commencement Salary to be discussed at interview.
CONTACT
Only those Staff whose qualifications and experience meet the criteria for the position will be
considered for an interview.
All applications should be marked “Private and Confidential” and forwarded to:Manager Employee Services
Air Vanuatu (Operations) Limited
PO Box 148
PORT VILA VANUATU
or email rboeson@airvanuatu.vu
-- APPLICATIONS CLOSE ON FRIDAY 19 JANUARY 2018 --

RAMP SERVICES OPERATOR
BAUERFIELD AIRPORT – PORT VILA
Applications are invited for positions of Ramp Services Operator (“Loader”) with Air Vanuatu
(Operations) Limited. The position is within the Airport Operations Department and based at
Bauerfield Airport at Port Vila.
Applicants must be suitably qualified for this position and meet the following criteria:•	Demonstrated experience in industries such as Freight, Transport, Shipping or
Construction, where continual heavy lifting may be required
•
Willingness to be trained and accept additional responsibilities
•
Driver’s License Desirable
•
Tri-lingual Speaker Desirable in French, English and Bislama
•
Ability to Work Weekends, Public Holidays and Overtime
•
Energetic Team Player who can show initiative and lead by example
•
Completed year 13 Tertiary Education
•
Must have Dangerous Goods awareness/acceptance certificate desirable
•	Must be able to provide Police Clearance and a Medical Report declaring fit for all duties
Commencement salary to be discussed at interview.
All applications should be marked “Private and Confidential” and forwarded to:Manager Employee Services
Air Vanuatu (Operations) Limited
P.O Box 148
				PORT VILA VANUATU
- or - email to rboeson@airvanuatu.vu - or - fax to 23250.
Applications close on Friday 19 January 2018

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